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We are here to help you with questions about our products, services, supply modes, delivery, conditions or other gas-related topics. Our customer service is available on weekdays, but via our customer portal self-service you can already do a lot yourself independently from the opening hours.

Make an enquiry

If you have questions about your customer data, invoicing or payments, rent conditions, delivery or prices, contract or authorisations

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Get instant access to ordering gases and equipment, see your cylinder balance, download invoices or get an overview about your rent certificates.

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If you need more advice about our gas related solutions and applications, ask advice from our experts.

Would you like to know more?​

How to become a Linde customer?

You can register as a customer via the registration form on our website. You can also apply to become a customer at your nearest Linde service point, bringing your ID and, if you wish to register your company as a customer, a letter of authorization.


Do I need to be a Linde customer to buy online?


If you are not a Linde customer yet , you should first register as a Linde customer to receive a customer number and Customer portal username. To do this, please go to the registration form on our website, which you can fill in to receive both your customer number and your customer portal username.

If you are already a customer, you can register with your existing customer number and activate your customer portal account on the website. Once registered, you can order gases and equipment directly from customer portal, where you can also check your cylinder balance and view invoice and order information.


How to buy gas online?


To buy gas from Linde Customer portal, you need to register as a user. If you are a new in Linde, you will first need to register as a Linde customer in order to get a customer number and Customer portal username. To do this, please go to the registration form on our website.

If you are already Linde customer and have a customer number, you can create Customer portal account by using customer number and invoice or delivery note number and activate your Customer portal account on the website. To browse the range of products in Linde Customer porta under menu “Gases and equipment” without registering.


What should my password be?


Passwords must be at least eight characters long and follow these rules:

● The password is case-sensitive, i.e. case-sensitive.
● Must contain at least one letter and one number.
● Must contain at least 3 consecutive letters or numbers.
● Must contain at least one or more letters, numbers, and digits
● The same password has not been used before
Your password does not expire and you can manage it from "My account".


How do I create a Customer portal user, if I am already Linde customer?


In order to register, please find your customer number and invoice or delivery note number in your existing invoices or delivery notes.

a) Go to the Linde website www.linde-gas.lv and click on "Login/Register".
b) Click on "Register" in the box on the right.
c) Click on the "I am already a Linde customer" registration button in the box on the left.
d) Select "Linde delivery note" or "Linde invoice".
e) To find an account, fill in all mandatory fields and click on the "Find my account" button.
f) Fill in and verify all the personal details and click on the "Register" button.


If I am a new customer, how can I open a Linde Customer Portal account?


To create a Linde Customer Portal account, please go to the registration formon our website.


Can I change the email address I use to login?


To make it easier for you to remember, we recommend choosing your e-mail address as the username for the Customer portal, but please note that unfortunately you will not be able to change your username in the future, but you will need to create a new user account with a new e-mail address. You can register with the same customer number and invoice or delivery note number. When registering a new user account, please contact customer service, who will delete your old account.

However, you can change the contacts, including physical or e-mail address, on the existing account if necessary. This can be done by logging into the Customer portal and going to the menu "My account" -> "Contacts".


How can I change my password?


You must be logged in to the Customer portal to change your password. Select "My Account" -> "Go to My Profile" -> "Contacts" -> "Change Password" from the menu and set a new password.


Forgot my password


If you've forgotten your password, go to "Login/Register" to reset your password and click on the "Forgot your password?" link. An e-mail will be sent to you to reset your password.


How can I change or update my contact details?


You can change your contact details once you are logged in. To do this, go to "My account" -> "Go to my profile" -> "Contacts". Then select "Edit contact details" and enter your changes.


How can I close my Customer portal account?


To close your account, please contact our customer service.


Why has my account or order been blocked?


Your account may have been closed or blocked for a variety of reasons, which can be either unpaid invoices or exceeding of credit limit. Also, Customer Portal account will also be automatically blocked after 10 failed login attempts. To find out the reasons and activate your account, please contact customer service or call 67 023 900.


How to review and change my existing services?


Once you have logged in, you can view the services available to you under "My account". To do this, select "My Account" -> "My Account Profile" -> "Services". By default, you will only see the services you have access to. If you would like more features, select the ones that interest you and click "Apply" and "Save".


Is my personal data safe?


We take the protection of your private data seriously and rely on mutual collaboration. The protection of your privacy is of the utmost importance to us. Therefore, you can rest assured that we comply with statutory provisions for data protection.


Do you use cookies on this site?


Cookies are small text files that are used by many websites throughout the world. Cookies are created during your visit to our website and are placed on your hard drive by our servers. Our cookies contain no information about specific individuals. Moreover, cookies placed by our servers can only be read again by us and not by any external website.


What happens if I don't pay my invoice(s) on time?


Purchases and orders placed at the sales point, by phone, by e-mail or Customer portal will be credited to your account and must be paid according to the terms of payment. If you do not pay your invoices on time, we have the right to temporarily suspend the sale of products to you until the outstanding amounts are paid. If for any reason you are unable to pay your invoice on time, please contact customer service.


How to change your VAT display preferences?


You can display prices with or without VAT in the Linde Customer portal. To change the VAT settings, click on the "without VAT" or "with VAT" button in the top right corner of the page.


What are my payment terms?


Payment of terms are stated in the price list, at any time being, provided by Linde. This also shows the billing-, delay and claim fees applied by Linde, as well as interest on late payment.


How do I sign up for eBilling?


Contact our customer service via mail: ksc.lv@linde.com and provide your name and customer number together with e-mail address that you would like e-invoice to be sent to.


If my order failed, what do I need to do to get the product I need?


Equipment and accessories: If your order has failed, please contact customer service or 67 023 900 , so that we can review your order and arrange delivery.


Can I pick up the order myself?


We do not currently offer a pick-up option for Customer portal orders, as not all of our products need to be available at the sales points. You can find the nearest point of sale by using the "Agent finder". You will then need to contact either customer service or a specific service point to check product availability.


Can I repeat my previous order?


You can copy and repeat your previous orders. To do this, click on "My Account" -> "Order History". Once you have found the right order, click "Order".


I cannot place an order, why?


There could be several reasons, whether you do not have the rights to use the Customer portal, to order a certain product group, or you have an outstanding debt, in which case we will put your order on hold until the debt is paid. Please contact our customer service or call 67 023 900 team so that we can review your order.


How do I change or cancel my subscription?


If you wish to modify or cancel an order, please contact us as soon as possible in order to modify the order or to avoid delivery. If delivery is the next day, please be sure to contact us before 12.00 noon on the same day. To cancel, find your order number and contact our customer service or call 67 023 900.


Can I also place an order directly from the sales point?


You can buy products available on the spot at the service point. It is possible to order products on the spot if necessary, which may mean a longer waiting time. You can find the nearest sales point by using the "Agent finder" and contact either customer service or the service point to check product availability.


Can I view orders placed by phone or at a service point in the Customer portal?


Yes, your order history will be available in the Customer portal, regardless of the order channel. To repeat and reorder a previous order, click on "My account" -> "Order history". Once you have found the correct order, click on "Order".


Is it possible to order specialty gases from Customer portal?

Yes, most of the standard specialty gases can be ordered online, for specialty gas mixtures we recommend using Linde Specify mixture configurator or contact our customer service or call 67 023 900.

What are the delivery options and fees?


Industrial gas deliveries
Orders placed before 12:00 on a working day will be delivered on the next delivery day, according to the delivery schedule for the region. Delivery fees cover both the transport of cylinders and the return of empty cylinders. Orders placed on holidays and public holidays will be fulfilled on the next working day but one or according to the regional delivery schedule.
Specialty gases deliveries
Special gases in stock will be delivered on the next delivery day according to the regional delivery schedule. To this end, orders must be placed before 10:00 on the previous working day. Orders placed on holidays and public holidays will be fulfilled on the next working day but one or in accordance with the regional delivery schedule. NOTE! Other special gases are made to order and have a delivery time of 1–2 weeks. Delivery charges include both the transport of cylinders and the return of empty cylinders. For more information, please contact our customer service team.
Delivery of equipment and accessories
Orders placed via the Customer Portal will be delivered to you on the next working day, if possible. This delivery time applies to orders placed before 10:00 noon Monday to Friday. Orders placed on public holidays will be fulfilled on the next working day but one, or according to the regional delivery schedule.


How do I check the delivery time of my order?


You can check the delivery time of your order in the Customer portal under the menu "Order history".


Do you deliver outside Latvia?


We can only deliver gases and accessories to destinations with Finnish address.


How to organise an emergency delivery?


We can't always guarantee express deliveries, but if products are available we will deliver them as soon as possible. If you need an express delivery, please contact our customer service on+358 10 242 9001 (weekdays 8:00–17:00). Linde reserves the right to charge additional fees. We will always make every effort to ensure that our customers receive the products they require, but there may be geographical restrictions due to your location.


Some of the goods were not delivered, what should I do?


Check your order in the Customer Portal as it may be a partial delivery. Otherwise, please contact our customer service or 67 023 900 with your order number.


Which solution makes more sense, if I only use gas a few times a year?


If you only use gas occasionally, you should bear in mind that you will have to pay a fee for holding the cylinder, whether you use gas or not. Linde recommends that you take out a 1-, 2- and 3-year rental contract, as this is cheaper than a daily contract and you do not have to worry, if you do not use the gas all the time.


Is it possible to buy gas cylinders instead of renting?


Most industrial, food and medical gas cylinders can be rented, which guarantees that they are checked every time an empty cylinder is returned, and therefore safe


Propane cylinders for 5–17 kg of propane (LPG) and UNICYL® 10 litre cylinders are available from us. When a cylinder is empty, we will exchange your existing cylinder for a full cylinder, where you only pay for the gas, not for the rental of the cylinder, but we will not refill your existing empty cylinder, you will take possession of a new filled cylinder.

Do gas cylinders have to be returned to the same sales point where they were purchased?


No, empty and used gas cylinders can be returned to any Linde sales point, regardless of where they were rented. You can find the nearest Linde agents here.


How do I know how much helium I need to blow up balloons?


The approximate number of balloons to filled depends on the size and number of balloons. See the attached table for details. Please note that under no circumstances should helium be inhaled, as this can cause a choking hazard which can lead to death.


Cylinder size

Number of balloons to be filled

5 l

  • 140 (balloon diameter 30 cm)
  • 75 (balloon diameter 25 cm)
  • 40 (balloon diameter 20 cm)

10 l

  • 285 (balloon diameter 30 cm)
  • 145 (balloon diameter 25 cm)
  • 485 (balloon diameter 20 cm)

20 l

  • 590 (balloon diameter 30 cm)
  • 300 (balloon diameter 25 cm)
  • 175 (balloon diameter 20 cm)

50 l

  • 1425 (balloon diameter 30 cm)
  • 730 (balloon diameter 25 cm)
  • 420 (balloon diameter 20 cm)

Why are there restrictions on buying certain products and how can they be removed?


Some products in Finland require a special authorisation for handling (e.g., refrigerants, medical gases). To order these, you will need to provide us with additional information. For further information on products with restricted ordering please contact Linde Customer Service or call 67023900.


If I have received the wrong product with an order, what should I do?


If you notice any defects or errors in the delivery, please contact our customer service


How can I return defective products/cylinders?


Please contact our customer service or call 67 023 900 and provide your order number.


What to do if a cylinder goes missing?


Please contact our customer service


Does Linde fill other suppliers' cylinders?


As we do not have information on the content and history of other manufacturers' cylinders, we do not fill gas cylinders that are not owned by Linde for safety reasons. However, it is possible for customers to return and exchange standard propane (LPG) cylinders used in Finland by all manufacturers.


What is Linde's refund policy?


If you have any complaints about the gas cylinders, gases or accessories supplied, please inform us immediately. The complaint must include a detailed description of the defect. If the complaint is delayed, the right to claim a refund due to the defect will be lost. In the absence of a defect as stated in the complaint, Linde is entitled to claim compensation for work and costs incurred as a result of the false complaint.


Kontakti ārkārtas situācijās

PIEZĪME!Tā kā gāzu izmantošana ir saistīta ar vairākiem drošības riskiem, jāievēro to lietošanas instrukcijas. Ar gāzi saistīta negadījuma situācijā nekavējoties jāveic piesardzības pasākumi un jāsazinās ar Glābšanas dienestu pa tālruni 112. Ja nepieciešams, darba dienās iespējams sazināties ar Linde klientu servisu pa tālruni + 371 6 7023900

Linde Gas SIA
Katrīnas iela 5,
Rīga, LV - 1045
Phone: +371 67023900
E-mail: linde.lv@linde.com

Reģistrācijas numurs: 40003068518
PVN reģ. numurs: 40003068518
SEB banka | Kods: UNLALV2X, konts: LV95UNLA0050005312025
Swedbank | Kods: HABALV22, konts: LV72HABA0001408051510